GWINNETT SPINE SPECIALISTS & BUCKHEAD SPINE SPECIALISTS
Chiropractic & Spinal Care | Atlanta, Georgia
Privacy Policy
Effective Date: March 10, 2026
At Gwinnett Spine Specialists and Buckhead Spine Specialists (collectively referred to as "we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard the information you share with us, including through SMS text message communications.
1. PERSONAL INFORMATION COLLECTED FROM CLIENTS
When you interact with our practice, we may collect the following personal information:
- Name, date of birth, and contact information (phone number, email address, mailing address)
- Appointment and scheduling information
- General health and treatment-related information relevant to your care
- Insurance and billing information
- Communications you initiate with us via text message, phone, or email
2. PURPOSE FOR COLLECTING PERSONAL INFORMATION
We collect your personal information for the following purposes:
- To schedule, confirm, and remind you of appointments via SMS text message
- To respond to your inquiries and coordinate your care
- To process billing and insurance claims
- To comply with applicable legal and regulatory requirements, including HIPAA
- To continually improve the quality of your patient experience
3. SHARING OF CUSTOMER INFORMATION
We respect your privacy and are committed to keeping your information secure. We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information only in the following limited circumstances:
- With healthcare providers directly involved in your treatment
- With insurance companies for billing and claims processing
- With service providers who support our practice operations, subject to confidentiality agreements
- As required by law, court order, or regulatory authority
4. MESSAGING TERMS AND CONDITIONS
By contacting Gwinnett Spine Specialists or Buckhead Spine Specialists via text message, you consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to [email protected]. Reply HELP for support.
5. HIPAA COMPLIANCE
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in accordance with HIPAA regulations, and we maintain appropriate administrative, physical, and technical safeguards to protect your information.
6. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
7. YOUR RIGHTS
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Opt out of SMS communications at any time by replying STOP
- Request a copy of our HIPAA Notice of Privacy Practices
8. CONTACT US
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Email: [email protected]
9. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically
Terms & Conditions
Effective Date: March 10, 2026
These Terms and Conditions govern your use of SMS text message communications provided by Gwinnett Spine Specialists and Buckhead Spine Specialists (collectively "we," "us," or "our"). By texting our office or providing your mobile number for appointment-related communications, you agree to the following terms.
1. SMS COMMUNICATION PROGRAM
We use SMS text messaging to communicate with patients regarding:
- Appointment confirmations and reminders
- Scheduling requests and follow-ups
- General care coordination information
These messages are informational in nature and are not used for marketing or promotional purposes.
2. CONSENT TO RECEIVE SMS MESSAGES
By contacting our office via text message or by providing your mobile phone number for appointment communications, you consent to receive SMS text messages from us related to your care and scheduling. Consent is not a condition of receiving treatment.
3. MESSAGE FREQUENCY
Message frequency varies depending on your appointment schedule and any active communications with our office. You may receive messages to confirm upcoming appointments, respond to scheduling inquiries, or coordinate care-related logistics.
4. MESSAGE AND DATA RATES
Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred through your mobile provider.
5. OPTING OUT
You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send. Once you opt out, you will no longer receive SMS communications from us. To re-enroll, simply contact our office directly or text START.
6. SUPPORT
If you need assistance or have questions about our SMS program, reply HELP to any message or contact our office directly:
Gwinnett Spine Specialists
Email:
Buckhead Spine Specialists
Email:
7. PROHIBITED USES
8. PRIVACY
Your personal information, including your mobile phone number, is handled in accordance with our Privacy Policy and applicable HIPAA regulations. We do not sell or share your phone number with third parties for marketing purposes.
9. LIMITATION OF LIABILITY
We make reasonable efforts to ensure timely and accurate SMS delivery; however, we are not liable for delays or failures in message delivery caused by factors outside our control, including mobile carrier issues or technical outages.
10. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time. Continued use of our SMS communications following any updates constitutes your acceptance of the revised terms. The effective date at the top of this page will reflect the most recent revision.
11. GOVERNING LAW
These Terms and Conditions are governed by the l
